Blank Goods Delivery: All blank goods ship within 24 to 48 hours from receipt of purchase order. Same-day shipping is available on selected items. We will make every effort to ship from the closest point, but shipping points are not guaranteed.
Printed Products: Emailed paper proofs are provided on all new orders within 48 hours from receipt of artwork at no charge. If for some reason you decide to cancel the order after the sample is sent, you will be responsible for the screens as well as the pre-production run charges. We reserve the right to ship 3% to 5% over or under on ALL custom printed orders.
Custom Printing: When placing orders, please specify logo placement, VERTICAL or HORIZONTAL. There is no charge to match PMS colors. PMS color matching is not guaranteed.
Digital Fiber Reactive Towels: Normal delivery runs 3 to 4 weeks from proof approval. On photo reproduction designs, we require electronic art files at no less than 200 DPI at full size in jpg, ai, eps, pdf, or tiff format. On spot color designs, PMS colors are not guaranteed. Towels are produced and printed in El Salvador and are FOB Miami, FL. We reserve the right to ship within 3% plus or minus your order.
Screen Charges for Fiber Reactive Towels: Customers are responsible for all screen charges.
Jacquard Woven Towels: Please allow 4 to 5 weeks for delivery on all new orders. Emailed paper proofs are provided on all new orders within 1 to 2 working days from receipt of artwork at no charge. Upon paper proof approval, orders ship within 3 to 4 weeks. Pre-production samples are available at an additional charge of $65.00 each with colors currently loomed. Samples in the exact colors are $250. Production time can vary depending on the size of the order and the time of year. Please allow 2 to 3 weeks on re-orders. We reserve the right to ship 5% over or under on ALL custom Jacquard orders.
Jacquard Woven Throws and Tapestries: Please allow 3 to 4 weeks for delivery on all new orders. Emailed paper proofs are provided on all new orders within 1 to 2 working days from receipt of artwork at no charge. Upon paper proof approval, orders ship within 2 to 3 weeks. Pre-production samples are produced at no charge on all orders. A digital picture will be emailed for approval. We reserve the right to ship 5 to 10% over or under on ALL custom Jacquard orders.
Embroidery: All products shown on our website are available custom embroidered. Since every design and quantity is different, we ask that logos or designs be submitted to our embroidery department in order for us to provide you with the most competitive and accurate pricing.
Please allow 2 to 3 weeks for delivery on all new orders. Emailed sew-outs are provided on all new orders within 5 to 7 working days from receipt of artwork at no charge. Upon sew-out approval, orders ship within 5 to 7 working days. Production time can vary depending on the size of the order and time of year. Please allow 5 to 7 working days on re-orders.
Shipping: Special packaging and drop shipping are available at an additional charge on some products. All tractor-trailer shipments will be palletized and shrink-wrapped at a charge of $25.00 per pallet. Customer’s UPS, FedEx, or DHL account numbers are required on ALL air shipments. We reserve the right to ship by the most economical means of transportation unless specified. ALL SHIPMENTS ARE SUBJECT TO A HANDLING CHARGE.
Terms: New customers will require payment in full before shipping. We accept MasterCard and Visa. Net 30-day accounts may be available on credit-approved accounts. Custom printed, Jacquard woven, and embroidered goods cannot be shipped COD, as well as case-packed blank goods shipped from the mill or port of entry.
Warranties: All products are guaranteed against defects in material and workmanship for a period of 30 days from invoice date.
Returns / Cancellations: All returns must be requested in writing within 10 days from receipt of order and are subject to a 25% restocking charge. Customers are responsible for all freight charges on returned merchandise. Grommeted, partially decorated, and altered products are NOT returnable. Shortages or damaged products must be reported within 24 hours from receipt of delivery. Cancelled or change orders will be invoiced for all work and expenses incurred up to the time of such change or cancellation.
Liability: Washing instructions are included with every printed towel. We will not be responsible for damages that may occur if these instructions are not followed. Due to the flexible nature of textile products, all product sizes and weights are subject to a 5% to 10% mill tolerance. None of the registered trademarks shown in this catalog are offered for sale herewith. Logos are displayed only to demonstrate our reproduction capability. All products are subject to availability, and prices are subject to change without notice.
While we strive to provide the best service and product line, we can not be responsible for unforeseen delays due to weather, computer failures, equipment failures, and other natural disasters beyond our control.